Refund and Returns Policy for ColorsAll.com

Effective Date: June 2, 2025

At ColorsAll.com (“we,” “us,” or “our”), we want you to be completely satisfied with every purchase. If for any reason you are not satisfied, you may request a refund or return in accordance with the terms set forth below. Please read this policy carefully before making a purchase. By placing an order on our website, https://colorsall.com, you agree to the terms of this Refund and Returns Policy.

1. Scope

This Refund and Returns Policy applies to all products purchased through ColorsAll.com. It does not apply to services or digital-download items (e.g., downloadable design files, digital subscriptions), which may be subject to separate terms.

2. Eligibility for Returns

To be eligible for a return and refund:

1. Timeframe
   – You must submit your return request within 30 calendar days from the date of delivery. Orders delivered more than 30 days ago are not eligible for a return or refund.
   – If the item is defective, damaged during shipping, or incorrect, please notify us within 7 calendar days of receiving the shipment (see Section 3 below).
2. Condition of Products
   – Returned products must be in the same condition in which you received them: unused, unwashed, and with all original tags, labels, packaging, and accessories intact.
   – Any product returned with signs of wear, damage, or missing parts will not be eligible for a full refund; we reserve the right to charge a restocking fee or refuse the return.
3. Proof of Purchase
   – You must provide a valid proof of purchase (order number, receipt, or packing slip) when requesting a return.
4. Non-Returnable Items
   The following items are not eligible for return or refund unless defective or damaged:
   • Personalized or custom-made items (e.g., custom color blends, factory-customized paint kits)
   • Clearance or final-sale items (clearly marked “FINAL SALE” at the time of purchase)
   • Gift cards
   • Opened paint cans or containers once the seal is broken
   • Digital products (e.g., downloadable design templates)

3. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please follow these steps:

1. Notify Us Within 7 Days
   Email our Customer Support team at https://colorsall.com/contact/ with the subject line “Damaged/Incorrect Item – Order #XXXXXX” within seven (7) calendar days of delivery.
2. Provide Supporting Materials
   In your email, include:
   • Your order number
   • Photos clearly showing the defect or damage, or the incorrect item received
   • A brief description of the issue
3. Assessment and Resolution
   – We will review your claim and respond within 2 business days.
   – If we confirm the item is defective, damaged, or incorrect, we will, at our discretion:
   • Send a replacement at no additional cost to you (including shipping), or
   • Issue a full refund (including original shipping charges), or
   • Offer a store credit for the purchase amount.

– If you choose a replacement and no longer need the original item, we will send a prepaid return shipping label so you can send the original item back at our expense.

4. Standard Returns (Non-Defective, Unopened Items)

If you simply change your mind or wish to return a non-defective, unopened item:

1. Initiate a Return Request
   – Log into your ColorsAll.com account, navigate to “Order History,” and click “Request Return” next to the applicable order.
   – Alternatively, email at https://colorsall.com/contact/ with subject line “Return Request – Order #XXXXXX” within 30 days of delivery. Include your order number, item(s) you wish to return, and reason for return.
2. Return Authorization and Instructions
   – Upon approval, we will issue a Return Merchandise Authorization (RMA) number via email within 2 business days.
   – We will provide a printable, prepaid return shipping label. If you prefer to use your own shipping method, please ensure you use a trackable carrier and provide us with the tracking number. We recommend obtaining shipping insurance, as you will be responsible for any loss or damage during transit.
3. Packaging and Shipping
   – Repack the item in its original packaging (or equivalent protective packaging) along with all tags, labels, and accessories.
   – Clearly write the RMA number on the outside of the package.
   – Affix the prepaid label (if provided) or ship via your chosen carrier.
4. Inspection and Refund
   – Once we receive your returned item, our Returns Department will inspect it to ensure it meets the eligibility criteria (unused, unwashed, with original packaging).
   – If approved, we will process your refund within 5–10 business days.
   – Refunds will be issued to the original payment method. Please note that it may take 3–5 additional business days for your bank or credit card issuer to post the credit to your account.
   – If partial or no refund is granted (due to damaged packaging, missing parts, or evidence of use), we will notify you and return the item to you at your expense or offer a partial refund at our discretion.

5. Refund Amounts and Processing

1. Refund Amount
   – For eligible returns, you will receive a refund of the purchase price of the item(s), excluding any shipping and handling charges (unless the return is due to our error: defective, damaged, or incorrect item).
   – If the original order qualified for free shipping (e.g., orders over a threshold), the cost of shipping may be deducted from your refund if you opted for a return after changing your mind.
2. Processing Time
   – Once your return is approved and inspected, refunds will be processed within 5–10 business days.
   – The time it takes for the refund to appear in your account may vary depending on your financial institution.

6. Exchanges

We do not process direct product exchanges online. If you wish to exchange an item:

1. Return the Unwanted Item
   – Follow the Standard Returns procedure (Section 4) to return the original item for a refund.
2. Place a New Order
   – Once you receive your refund, place a separate order for the replacement item(s).

If your need to exchange is due to receiving a defective, damaged, or incorrect item, please follow the procedures outlined in Section 3; we will ship the correct item or replacement without requiring you to place a new order.

7. International Returns

For orders shipped outside of (your country of operation, e.g., Italy):

1. Return Shipping Costs
   – Return shipping fees for standard, non-defective returns are the customer’s responsibility.
   – If the return is due to our error (defective, damaged, or incorrect), we will provide a prepaid shipping label or reimburse you for return shipping costs up to a reasonable amount (to be determined by our Customer Support team).
2. Customs, Duties, and Taxes
   – Customs fees, duties, or import taxes charged on returns are the customer’s responsibility.
   – If you wish to exchange for a different item, duties and taxes on the replacement shipment will also be your responsibility, unless it is our error.

8. Late or Missing Refunds

• Checking Your Bank Account
  – Once we’ve processed your refund, please allow 3–5 business days for it to appear on your statement. If more than 10 business days have passed and you still have not received your refund:
  1. Check with your bank or credit card company; it may take additional time for your refund to be officially posted.
  2. Contact your bank or credit card issuer.
  3. If you’ve done both and you still have not received your refund, contact us at https://colorsall.com/contact.
• Missing or Lost Return Shipments
  – If you used our prepaid label, all returns are trackable via the carrier’s website. If the tracking shows the package was delivered, our Returns Department will re-inspect the item. If no record of delivery appears, please contact the carrier.
  – If you shipped the item using your own carrier, you must provide us with the tracking number. We are not responsible for lost or damaged return shipments if you opted to use your own shipping method without insurance.

9. Cancellations (“Buyers’ Remorse”)

1. Before Shipment
   – If you wish to cancel an order before it has shipped, please email at https://colorsall.com/contact/ immediately with the subject “Cancel Order #XXXXXX.” We will confirm whether the cancellation is possible.
   – If the item has not yet been picked, packed, or shipped, we can usually cancel and issue a full refund, including any shipping charges.
2. After Shipment
   – Once the item has shipped, you must follow the Standard Returns process (Section 4) upon receipt to return the item for a refund.

10. Non-Returnable or Non-Refundable Fees

1. Restocking Fees
   – We may charge a restocking fee of up to 15% of the product price if the returned item shows signs of use, is missing original packaging, or is returned outside the standard timeframe. We will notify you before deducting any fees.
2. Shipping and Handling Fees
   – Original shipping and handling charges are non-refundable unless the return is a result of our error (defective, damaged, or incorrect item).
   – Return shipping fees for standard returns are the customer’s responsibility unless otherwise stated.

11. How to Initiate a Return

1. Log In & Request (Preferred Method)
   – Visit https://colorsall.com and log into your account.
   – Go to “Order History,” select the order you wish to return, and click “Request Return.” Follow the on-screen instructions.
2. Email Us
   – Email at https://colorsall.com/contact with the subject line “Return Request – Order #XXXXXX.” Include:
   • Your order number
   • Item(s) being returned (SKU or product name)
   • Reason for return (e.g., “Too large,” “Changed mind,” “Not as described”)
   • Preferred resolution: Refund, store credit, or replacement (if applicable)
3. Receive RMA & Ship
   – Once approved, you will receive an RMA number and return instructions within 2 business days.
   – Package the item(s), affix the RMA number to the outside of the package, and ship using the provided prepaid label or your chosen carrier (with tracking).

12. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact our Customer Support team at https://colorsall.com/contact

Our support hours are Monday through Friday, 9:00 AM–6:00 PM (Europe/Rome Time). We strive to respond to all inquiries within 24–48 hours (excluding weekends and holidays).

13. Changes to This Policy

We may update this Refund and Returns Policy periodically to reflect changes in our practices, legal requirements, or for other reasons. All updates will be effective upon posting the revised policy on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy regularly to stay informed of your rights and obligations.

By purchasing from ColorsAll.com, you acknowledge that you have read, understood, and agree to be bound by this Refund and Returns Policy.